Shipping Policy
Effective September 3, 2026 · Version POL-2609-02
We ship from Austin, Texas, by UPS, to addresses in the United States. Here is exactly how it works.
Where we ship
We ship to addresses in the 50 U.S. states. We do not ship internationally, to U.S. territories, to APO/FPO addresses, to PO boxes, or to freight forwarders or reshipping services. Individual products may be unavailable to certain states or destinations where they are restricted, and we screen every order independently; if we cannot ship an item to your address we tell you before it ships and refund it. Orders placed to a prohibited address type are cancelled and refunded.
Carrier and services
All orders ship by UPS. UPS Ground and UPS Next Day Air are our standard shipping services. We may offer another UPS service when it is compatible with the product's transit requirements and destination; only eligible services appear at checkout. Rates are calculated at checkout by weight and destination.
Free shipping
Orders of $150 or more, after discounts and before tax, ship free by UPS Ground. Faster services are available at checkout at the quoted rate.
When your order ships
An order is accepted once we have completed payment, inventory, fraud, age, and research-status review and sent you an order acceptance email. Orders accepted by 2:00 PM Central Time on a business day are scheduled to be handed to UPS that day. Orders accepted after 2:00 PM, on weekends, or on federal holidays are scheduled for the next business day. Business days are Monday through Friday, excluding federal holidays. Orders that need correction or additional verification may ship later. If we cannot ship an item within the stated time, we email you with the choice of waiting or cancelling the unshipped item for a full refund. If only part of an order is delayed, we tell you and, at your choice, ship the available items first or hold the order together.
Cancelling
You may cancel an order for a full refund until it has been handed to UPS. Creating a shipping label does not end your right to cancel. Email info@peoplespeps.com with your order number and we will confirm whether the package has been handed over.
Delivery times
UPS Ground typically delivers in 1 to 5 business days depending on distance from Austin. UPS Next Day Air delivers the next business day to most addresses. Delivery estimates are UPS's, not a guarantee from us, and we are not responsible for carrier delays once a package is in transit. You receive a tracking number by email when the label is created and a second notice when UPS scans the package.
Signature on delivery
Orders of $500 or more require an adult signature on delivery. UPS will not leave these packages unattended. If no one is available to sign, UPS attempts delivery again or holds the package at a UPS Access Point for pickup. Orders under $500 ship without a signature requirement unless you request one at checkout.
How your order is packed
Orders ship in a kraft outer carton with minimal exterior branding: a one-color People's Peps mark and the carrier-required shipping label. Product names and promotional claims do not appear on the outer carton. Vials are cushioned inside, and the packing slip identifies each item and its lot number. Products ship without cold packs unless the product page states otherwise. Storage and transit guidance varies by product, so review the storage note on the product page and move the sealed vial to the stated storage conditions promptly after delivery.
Address accuracy
Please check your shipping address before you place your order. We ship to the address you enter. If a package is returned to us because of an incomplete or incorrect address you provided, we contact you and reship at your cost. If a package is delivered to an incorrect address you provided, we are not able to replace it.
Lost, damaged, or incorrect shipments
If your order arrives damaged, is missing items, contains the wrong item, or a vial has a compromised seal or an unreadable or mismatched lot number, tell us within 72 hours of the UPS delivery scan and we will make it right. If tracking shows no movement for 10 business days, or UPS confirms a package lost, we replace it at no cost. If tracking shows delivered and you did not receive the package, check with your household, neighbours, and building management, then contact us within 72 hours of the delivery scan so we can open a claim with UPS. Full details are in our Returns and Replacements Policy.
Contact
info@peoplespeps.com · We answer Monday to Friday, 9:00 AM to 5:00 PM Central
